The fine print
Shipping & returns
Where we ship, how long it takes, and what happens when something goes sideways.
01 — promise
Free shipping on orders over $40
Unless otherwise stated, we ship free to customers in the United States.
02 — promise
United States only
We currently ship to customers anywhere in the U.S. We do not ship internationally at this time.
03 — promise
We stand behind our products
If you experience any issues with your order, shipping, delivery, or product quality, reach out to us right away and we'll work with you to make it right.
04 — promise
Email us anytime
Questions, concerns, or issues - hello@sandpointsodacompany.com goes straight to Diane.
Shipping
Unless otherwise stated, we ship free to customers in the United States. Shipping carriers and shipment dates are subject to change.
Backorders
A backorder lets you buy an item while we wait for more stock. Payment is taken at checkout. We hold your whole order, including in-stock items, and ship everything together once it is ready. Product pages show restock estimates when available; these are estimates, not guaranteed shipping dates. We email tracking when your order ships.
Prefer to wait? Choose Notify me on the product page for a free back-in-stock alert. This does not place an order or reserve stock. For an update or help changing or cancelling a backorder, email hello@sandpointsodacompany.com.
Returns
Due to the nature of our products, we cannot accept returns or exchanges for issues outside of our control. We are more than happy to solve shipping issues, missing product, damaged products, or defective items. Please contact us immediately at hello@sandpointsodacompany.com and we will make it right.
The ginger bug guarantee
If you follow our simple instructions and run into any issues with your Ginger Bug within 30 days of your purchase, we'll happily send you another Ginger Bug for free. See our guarantee page for the full details.