Help from our team
Support
Check your order, reach out, request a replacement under our guarantee, or dig into our brewing guides - it's all right here.
Where's my order?
Order status checker
Enter the email you ordered with to see the status and tracking for your orders.
Questions? Comments? Concerns?
Contact us
Diane reads every note personally and usually replies within 1-2 business days.
Our no-worries promise
Ginger Bug Guarantee
Worried you might mess things up? No worries — we’ve got you covered.
If you follow our simple instructions and run into any issues with your Ginger Bug within 30 days of your purchase, we’ll happily send you another Ginger Bug for free.
Just tell us your order number and what’s happening, and we’ll get a fresh culture in the mail to you right away. A photo helps us troubleshoot if you can include one.
Need a replacement?
Start a request and Diane will make it right.
Learn & troubleshoot
Helpful guides & articles
Caring for your ginger bug, fixing common issues, and getting the most from your kit.
Foundations
How To Maintain Your Ginger Bug Soda Starter
Daily feedings, refrigerator storage, and how to wake your Ginger Bug back up after a break.
Dec 26, 20225 min read
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Common Questions
Are Ginger Bugs Alcoholic?
One of the most common questions we get - are Ginger Bugs and their sodas alcoholic?
Feb 28, 20245 min read
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Common Questions
10 Common Ginger Bug Soda Making Mistakes
Fermentation is a bit of an art as well as a science. Here are the basic pitfalls that beginner and expert brewers can fall victim to.
Mar 14, 20229 min read
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Recipes
Ginger Bug Soda: Recipes & Guides
A growing collection of recipes and guides to help you master the art of homebrewed Ginger Bug soda.
Mar 17, 20222 min read
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Foundations
How To Rehydrate Your Ginger Bug
Rehydrating your Ginger Bug is easy. Just give it a few feedings of ginger, raw sugar, and filtered water.
Dec 26, 20226 min read
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